Frequently Asked Questions Car Tracking & Vehicle Security

Car tracking uses GPS devices installed in a vehicle to monitor its real-time location. The device sends location data to a server, and you can view the live position, routes, and history through a mobile app or web platform.

Car tracking systems offer several key benefits:

• Theft Recovery: Significantly increasing the chances of recovering a stolen vehicle.
• Safety & Security: Monitoring the driving behavior and location of family members or employees.
• Fleet Management: Optimizing routes, reducing fuel costs, and improving employee accountability for businesses.
• Insurance Discounts: Some insurers offer reduced premiums for vehicles equipped with tracking devices.

No. Our devices are designed for professional, covert installation by our certified technicians. This ensures the device is securely and discreetly placed for optimal performance and to prevent tampering. Self-installation is generally not recommended to maintain the device's warranty and security integrity.

Our modern GPS tracking devices are designed to be highly energy-efficient. They draw a very minimal amount of power, similar to the car's clock, and are engineered not to drain a healthy vehicle battery, even when the car is parked for extended periods.

We offer a range of services tailored for both personal and business use, including:

• Real-Time Tracking: 24/7 visibility of your vehicle's location.
• Geofencing: Set virtual boundaries and receive alerts when the vehicle enters or leaves those areas.
• Ignition/Engine Kill: Remotely disable the engine in case of theft (requires specific hardware).
• Driving Behavior Reports: Insights into speed, harsh braking, and rapid acceleration.
• Historical Route Playback: Review the vehicle's past movements for a specified period.

(Please see our service page for detailed explanation.)

Our systems typically provide location accuracy within 5 to 10 meters under normal conditions. Accuracy may slightly decrease in areas with poor satellite visibility, such as underground parking garages or dense urban canyons.

No, all you need is an internet connection. You can access your vehicle data through:

• Our dedicated mobile application (available on iOS and Android).
• Our secure web portal accessible via any modern web browser.

If your vehicle is stolen, you should immediately:

1. Contact the police and file a report.
2. Contact our 24/7 control room with your police report details.

Our team will then liaise with law enforcement, providing them with continuous, real-time location data to aid in the swift recovery of your vehicle.

The cost typically includes two components:

1. The initial purchase and installation fee for the tracking device.
2. A monthly/annual service subscription fee which covers data transmission, access to the tracking platform, server maintenance, and 24/7 customer support.

Please contact us for a detailed quote based on your specific vehicle and service plan.

Yes, all of our tracking devices come with a 3 months warranty covering manufacturing defects. The warranty does not cover damage caused by accidents or unauthorized tampering.

We offer 24/7 dedicated customer support for all our subscribers. You can reach us via:

• Phone: +254-733-99-88-22 | +254-703-435-315 | +254-725-599-311
• Email: info@mastercom.co.ke